Refund policy

All sales are final.

Because our products are digital and delivered instantly, we do not offer returns, refunds, or exchanges once a purchase is complete. Please review your order carefully before checking out.

Didn't receive your download?

Check your spam and promotions folder first. If your file didn't arrive or won't open, email us at Customerservice@jaerae.com within 7 days of purchase and we'll make sure you get it. Delivery issues will always be resolved.

Questions before you buy?

Reach out at Customerservice@jaerae.com — we're happy to help you choose what's right for you.